How do I cancel my order that has not been shipped?
In order to cancel an order you must email firstname.lastname@example.org with your full name, order number, part(s) that you would like to cancel, and a reason for cancellation (so that we can better meet your needs in the future). A small fee may apply to some order cancellations. Any order that is special order cannot be canceled, but not to worry, we post up which ones are special order on the product page. Please note that special orders cannot be canceled. If we can cancel a special order, the fee is between 10%-50% of the original purchase price.
If an item is out of stock we will email you with an ETA. Your card only has an authorization on it at this time. If you don't want to wait we can cancel the order with no fee. If you want to wait and then change your mind at a later date there will be a 5% fee to cover credit card processing fees. We don't get this refunded back to us after we process your order. This fee also applies to most returns if your card has already been processed.
How do I return or exchange a product(s)?
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that were used or fully/partially installed is non-returnable.
- Shipping Fees are non-refundable.
- Original actual cost of shipping will be calculated into the returned amount
- A 10-50% re-stocking fee will apply to returns that are not caused by manufacture or XTR Performance error unless stated higher by the manufacture.
- The RMA Number must be posted on the returned box (We will provide this to you)
- All piping/clamping components
- Promo products i.e. Clothing
- All interior Pieces including Seats
- If you sent a deposit for an item your deposit is NON-REFUNDABLE
- Turbo Kits
- Any Truck Freighted Parts / Any Carbon Fiber items
- All Racing Suits, Shoes and related clothing
PayPal/Credit Card Disputes
We strongly recommend that you do not open a PayPal case or start a credit card/debit card dispute without contacting us first. Issues do arise and we are 100% committed to making things right. If you do have an issue please email us directly at email@example.com. If you do happen to open up a PayPal case we reserve the right to hold your order and nothing will be shipped until it is closed. PayPal doesn't follow the same policies that we have so therfore when purchasing on the site or other means you agree to these terms and conditions.
Information Collection and Use
Xtrperformance.com is the sole owner of consumer information collected through this website. We do not and will not sell or rent this information to any outside parties under any circumstances. We collect information from you, our customers, solely to process orders and provide you with pertinent information such as order confirmations and order status updates. Information collected on our Site includes but is not limited to your name, email address, billing and shipping addresses, telephone number(s), and payment information such as your credit card number.
To better process orders placed through this website, we ask that you complete a short registration form during checkout. During the registration process, you will be required to submit your name, email address, street address, and telephone number. We use this contact information to provide important Xtrperformance.com services, including automated order updates sent via email. We may also use this information to contact you if we have any problems processing your order. Before the registration process is complete, you will be asked to submit a password of your choice for future access to your account settings and history. To ensure your account information remains confidential, do not share your username or password with anyone. If you forget your password and would like to have it emailed to you, you may use the "Forgot Password" feature located on our login page. If you forget both your username and your password, please contact our Customer Service Department for assistance.
In addition to the information provided during the registration process, you will be asked to provide certain financial information, such as your credit card number and expiration date, before we can finalize your order. This information is collected for payment purposes only. To gain proper authorization and transaction approval, we must submit your personal and financial information to our merchant bank. This process is carefully protected by an enhanced security system to ensure the safety of your information. We do not share your personal or financial information with any third parties, except those specified in the Information Sharing section below.
A cookie is a small text file placed on your hard drive to store information. Xtrperformance.com customizes certain page content based on your browser type and other information provided by our cookies. We will not share any personally identifiable information provided by a cookie with any third party; we will, however, link data stored in the cookie to the personally identifiable information you submitted through our Site. This allows us to personalize your shopping experience and discern user preferences. The Xtrperformance.com Shopping Cart feature also uses cookie technology to save account registration information and to retain your order history for future account access. If you choose to disable cookie functionality, you may still browse our store; however, you will be unable to use the Shopping Cart, and thus Xtrperformance.com will be unable to accept your online order.
We use computer IP addresses to administer the Site, track user movement, analyze trends, and gather broad demographic information for aggregate use. We do not link any IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
We may employ third party companies to perform certain designated functions on our behalf. These functions relate to order fulfillment, package and postal delivery, email delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for any reason other than those we have previously delimited. In the event of a product recall, we may disclose your contact information to the product manufacturer(s) in the interest of consumer safety. We also reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
To honor the privacy of our users, promotional communications from Xtrperformance.com are only sent to those customers who wish us to do so. If you would like to change the email address where such information is sent, you may update your preferences by following the website link embedded in any promotional email. You may also choose to add a secondary email address by signing up for our mailing list using that address. If you no longer wish to receive any electronic news updates or special offer notices from Xtrperformance.com, you may opt-out using the link at the bottom of any promotional email. Customers who have chosen to opt-out of receiving promotional material will still receive order confirmations and order status updates via email.
The Customer Review section of Xtrperformance.com was created for the purpose of sharing positive experiences and providing useful product feedback. The posted reviews are not edited or altered by Xtrperformance.com in any way, but their content is moderated to ensure accuracy and appropriateness. Xtrperformance.com reserves the right to post or remove any review at its discretion. By posting your comment(s) and/or review(s) (collectively, "Customer Review") on our Site, you give us permission to reprint or use the Customer Review in connection with our business and agree to the following conditions: (1) The Customer Review will be reprinted and/or used solely at our discretion and does not involve compensation; (2) We may use the Customer Review with or without any pseudo (pen) name credit; (3) Our right to use the Customer Review is perpetual and may be assigned by us; (4) We may use the Customer Review locally, nationally, or globally and such use may be made in any media, information, or communication platform (including Internet advertising) currently in use or later developed; and (5) You (not someone else) composed and posted the Customer Review. Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Customer Review.
Use by Minors
xtrperformance.com is committed to protecting the welfare and privacy of children and minors. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. We do not sell products for purchase by children, and youth-oriented products are sold for purchase by adults only. Youth under the age of 18 may only use xtrperformance.com in the presence of a consenting parent or guardian.
Conditions of Use